Recovering a hacked Facebook account after the hacker has changed your email and phone number is difficult but very possible.
What it will take for you to regain access to your account is just proof of your identity.
This you can do by using your personal identity card or your most-used device on Facebook.
This post covers the things you can do on your own to recover your hacked Facebook account. Especially when the scammer changed your email, password, and phone number on the account.
Related Post: How to Make Your Facebook Account Very Difficult to Hack- A Complete Guide
Steps to Recover Your Hacked Facebook Account When Your Email, Phone Number, and Password Have Been Changed
Remember, this recovery process should be done on the device (phone or computer) you normally use to login to your Facebook account.
Step 1: The first thing you should do is report your hacked Facebook account. This you can do from your mobile browser.
On your mobile browser, visit facebook.com, and at the login page bottom, as shown below, locate the Facebook Help Center or Facebook Help & Support button.
Then type hacked account in the search box, as shown in the picture below. And then, select the first option.
After the page loads, select the blue link to visit this page, as shown below. Then follow the instructions as they come. You will be required to enter your login details. You can then check for the next step.
Another way to use your device browser for this is to type Facebook hacked into the Google search and click on the first result that comes out.
Once the page loads, select the My Account is Compromised button to load the login page. Then check for the next step.
You can also ask some of your friends to help you report your account as hacked from their profile too.
Step 2. Now, because the scammer has changed your email and phone number, you might not have the details to log in to your account. What you have to do now is use your Facebook username in place of your email or phone number to log in.
To get your Facebook username, simply ask any of your friends on Facebook to open your Facebook profile on their Facebook app and click on the three horizontal dots on the right side of your profile. Then they should copy your Facebook profile link and send it to you.
The profile link looks like this: https://www.facebook.com/obinna. The Obinna in the link is your Facebook username.
You can now use the username and your old password to login.
It is easier to get your username while using the browser. Tell any of your Facebook friends to check the address bar while viewing your profile to copy it out.
Points You Should Note:
The moment you click the login button, you might be told that your password has been changed. Click on “Forgotten Password?” when the password is marked as an old password. Follow the instructions that follow as you see them and prove your identity.
Sometimes, you might be required to provide an ID card. So, create an ID card for yourself that has details similar to the ones you used in creating your account and upload it. This must include your date of birth.
Also, click “I have lost access to my email” or phone number at the bottom whenever facebook request to send a code to the scammer’s phone and email details.
Remember, this process is not a go-get thing. sometimes you might be unlucky and the process won’t work the first time. Keep trying it.
Once you have tried these steps on your Facebook App, and your browser and no positive result. You can then contact Facebook support from another account or your friend’s account through live chat to report the incident.
Here is a recommended post on how to do that: How to Chat Directly With Facebook Support In Minutes.
Once you have exhausted all the options, the next is to pay a hacker to help you use social engineering and other tricks to recover the account. It might take a long period, but sometimes it works.
